Help when you need it
Getting started means connecting your bookkeeping systems and importing your client register. We help with onboarding, documentation and the questions that come up along the way.
Support built around compliance teams
Onboarding & training
A dedicated customer-success contact helps you migrate client registers, configure your risk model and train the whole firm on the platform.
Email & chat support
Reach us by email and in-app chat. We prioritise issues that affect screening, deadlines and reporting obligations.
Documentation
Practical guides and an AML glossary so partners, engagement teams and administrators can self-serve answers quickly.
SLAs on higher tiers
Larger firms get guaranteed response times, a named point of contact and priority handling for security and procurement questions.
Support FAQ
How does onboarding work?
An onboarding contact guides you through importing your client register, setting up your firm-wide risk assessment, configuring roles and training your team. Connect the bookkeeping systems and import the client register, no project effort required.
How do I reach support?
You can reach us by email at support@vidd.se and via in-app chat. Higher tiers also get a named contact and guaranteed response times under an SLA.
Do you help migrate existing data?
Yes. We help you bring across your existing client list, due-diligence records and risk classifications so you start from a complete picture rather than a blank slate.
Do you offer training for the whole firm?
Yes. Onboarding includes role-based training sessions, and we offer refresher training so new joiners and busy-season staff stay confident in the AML workflow.